Terms of use

1. Introduction

1.1. Welcome to Gerencia VIP. These Terms of Use (“Terms”) set out the rules and conditions for using the Gerencia VIP platform (“Platform”) — the gerencia.vip website, the seller panel, the storefront and the checkout, the buyer area and the Telegram bots — by everyone who accesses it, whether to sell or to buy.

1.2. Please read these Terms carefully. By creating an account or making a purchase through the Platform, you declare that you have read, understood and accepted the conditions described here. If you do not agree with any of them, do not use the Platform.

1.3. These Terms are supplemented by the Privacy Policy, which explains in detail how personal data is processed on the Platform.

2. Definitions

2.1. For ease of reading, the words below, whenever they appear capitalized, have the following meaning:

Platform: the set of Gerencia VIP tools, including the website, the seller panel, the storefront, the checkout, the Buyer Area and the Telegram bots.

User: any person who accesses or uses the Platform, whether as a Seller or as a Buyer.

Seller: the User who registers and offers Products through the Platform.

Buyer: the User who acquires a Product from a Seller through the Platform.

Product: access to a Telegram group or channel, or to a set of digital media such as photos, videos and audio, offered by a Seller.

Gateway: the payment company the Seller connects to their Account to receive the payments for their sales.

Account: the User’s registration on the Platform.

Buyer Area: the part of the Platform where the Buyer follows their purchases, their accesses and their payments.

3. About the Platform

3.1. Gerencia VIP is a platform that brings together, in one place, the tools to sell and manage access to paid communities on Telegram and to digital content: storefront, checkout, bots, automatic delivery of access and the Buyer Area.

3.2. The Platform provides the technology and the automation needed for sales to happen. The Products, in turn, are created, offered and sold by the Sellers, who are fully responsible for them.

3.3. For this reason, Gerencia VIP is not a party to the purchase and sale relationship between the Seller and the Buyer, and does not produce, review or sell the Products offered on the Platform.

4. Registration and Account

4.1. The Platform is intended exclusively for persons over 18 years of age. Its use by minors is strictly prohibited, whether to buy or to sell. By using the Platform, you declare that you are 18 or older.

4.2. When registering and when buying, you undertake to provide true and complete information.

4.3. You are responsible for all activity on your Account and for the security of your access, which includes not sharing your password or your access codes with other people.

5. Rules for sellers

5.1. The Seller is solely and exclusively responsible for the Products they offer, including, among other things: the content, the description, the legality, the rights to the material, the delivery, support to Buyers, refunds, the right of withdrawal, taxes and compliance with the Brazilian Consumer Protection Code (Código de Defesa do Consumidor).

5.2. Gerencia VIP is responsible for the automation: keeping the storefront, the checkout and the bots running and granting access to Buyers according to what the Seller has configured.

5.3. Gateways. Payments for sales go through the Gateways the Seller connects to their Account and are made in the Seller’s own name. It is up to the Seller to choose the Gateways that best suit their operation and to comply with the rules of each of them. By connecting a Gateway, the Seller declares that they agree with that Gateway’s terms and policies.

5.4. The Gateway transfers the amount of each sale directly to the Seller, and the Gerencia VIP fee, at the time of the transaction. Gerencia VIP does not hold, retain or move the Seller’s money. Refunds, payment disputes and the fees charged by the Gateway itself follow the Gateway’s rules.

5.5. Gerencia VIP fee. For the use of the Platform, Gerencia VIP charges a fee of 2.99% of the amount of each sale, plus R$ 0.80 per sale made in reais or US$ 0.80 per sale made in dollars. Installment interest is not included in this calculation.

5.6. The fee may change. Whenever it does, the Seller will be notified at least 7 days in advance through our communication channels, such as email, notices on the Platform or Telegram. The new fee applies to sales made after that period, renewals included.

5.7. Transparency. We value transparency: in the panel, each payment shows the Gateway used, the amounts and the Gerencia VIP fee. If you find any difference or inconsistency, contact us at suporte@gerencia.vip.

5.8. Bots, groups and channels. The Seller’s sales bots, groups and channels belong to the Seller, who must comply with Telegram’s terms. The Gerencia VIP bot that the Seller adds to a group or channel is responsible for creating the Buyers’ invitations and for removing those who have lost access.

5.9. Conversations. In the panel, the Seller can talk directly with whoever chats with their sales bot: follow the private conversations and answer through the bot, including taking over a conversation for a while, during which the bot stops answering on its own in it. The messages are available for 24 hours. The Seller is responsible for what they send through the bot and must use these conversations only to assist whoever talks to them.

5.10. Buyers’ data. The Seller receives their Buyers’ data and the messages of the conversations with their bot, and is the controller of that data, and must use it in accordance with the Brazilian General Data Protection Law (Lei Geral de Proteção de Dados). Gerencia VIP processes this data on the Seller’s behalf, so that the sale, the delivery and the conversations work.

5.11. Liability. If Gerencia VIP is charged, sued or fined because of a Seller’s Products, content or conduct, the Seller takes responsibility and reimburses Gerencia VIP for everything it has to pay, including the costs of its defense.

5.12. Towards the Seller, Gerencia VIP is not liable for profits the Seller fails to make, for indirect losses or for failures of Telegram, of the Gateways or of other third-party services.

6. Rules for buyers

6.1. A Product is bought directly from the Seller, who is responsible for the Product, for the delivery of the content, for support and for refunds. Gerencia VIP provides the Platform through which the sale takes place.

6.2. Payment is processed by the Gateway chosen by the Seller. Card details are typed directly into the Gateway’s own fields.

6.3. Access to a group or channel is granted through an invitation valid for one Telegram account; the media are available in the Buyer Area.

6.4. A fixed-term plan grants access until its expiry date, and a lifetime plan does not expire. Access may end earlier in the event of a refund or a payment dispute, and the Seller may ban a Buyer from a Product.

6.5. Right of withdrawal. The Buyer may withdraw from the purchase within 7 days of the purchase date. The request must be made to the Seller; if the Buyer cannot reach the Seller, they may write to suporte@gerencia.vip. The refund is made through the same payment method used for the purchase.

6.6. If the Buyer deletes their Account, their active accesses end when the deletion is completed.

6.7. A Seller’s bot is also a direct line to them: the Seller follows the private conversations with the bot and can answer personally.

7. Prohibited conduct

7.1. It is strictly prohibited to sell, promote or use the Platform for:

a) any sexual or sexualized content involving persons under 18;

b) intimate content of a person without their authorization;

c) piracy or any infringement of copyright or of other third-party rights;

d) fraud, scams and spam;

e) any other practice that constitutes a crime.

7.2. It is also prohibited to attempt to break into, copy or overload the Platform.

8. Reports

8.1. Anyone, whether or not they have an Account, may report content, a Product or a Seller by email at denuncia@gerencia.vip.

8.2. Every report is reviewed. When necessary, Gerencia VIP may take down content, Products or storefronts and suspend Accounts. In such cases, the Seller is told the reason and may contest the decision by replying to the notice.

8.3. Child or adolescent sexual abuse material is removed and reported to the authorities.

9. Suspension and termination

9.1. Gerencia VIP may suspend or terminate the Account of anyone who breaches these Terms or the law.

9.2. You may delete your Account whenever you wish, through the panel or the Buyer Area. The Account is deactivated at once, and you have 30 days to cancel the deletion; after that period, the deletion is completed.

9.3. Sales records remain stored even after the deletion, as explained in the Privacy Policy.

10. Availability of the Platform

10.1. Gerencia VIP works to keep the Platform available, but it may go through interruptions, maintenance and changes.

10.2. Telegram and the Gateways are third-party services, with their own terms, over which Gerencia VIP has no control.

11. Privacy

11.1. The processing of personal data on the Platform is described in the Privacy Policy, which supplements these Terms.

12. Changes to these Terms

12.1. Gerencia VIP may change these Terms at any time. The version in force is always the one published on this page, identified by the date at the top, and it applies from its publication.

13. General provisions

13.1. If Gerencia VIP does not demand compliance with any condition of these Terms, this does not mean it has waived it, and it may be demanded at any time.

13.2. If any condition of these Terms is held invalid, the others remain in full force.

13.3. These Terms are written in Portuguese, and the English version is a translation offered for convenience. In case of any divergence between them, the Portuguese version prevails.

14. Governing law and jurisdiction

14.1. These Terms are governed by the laws of the Federative Republic of Brazil.

14.2. The Buyer may bring proceedings in the courts of the city where they live. For the Seller, the courts of the judicial district of São Paulo, State of São Paulo, are chosen.

15. Contact

15.1. If you have any questions about these Terms, contact Gerencia VIP through the channels below:

Support: suporte@gerencia.vip.

Reports: denuncia@gerencia.vip.

Privacy: privacidade@gerencia.vip.